Frequently Asked Questions

Prices on the site are before tax. At checkout, once you've entered your shipping address, we add the sales tax for that province — GST, HST, PST or QST, plus any provincial vapour-product tax — and list each one before you pay.

The legal age to buy vaping products depends on the province: 18 in Alberta, Manitoba and Quebec, 21 in Prince Edward Island, and 19 everywhere else. We ask for the age that applies where you're browsing from, and check again at checkout against your shipping address.

Shop with an account and every completed order earns Cloud Coins. Once you've built up enough, you can put them toward a future order at checkout. You'll see exactly how much they're worth before you use them.

No, you can check out as a guest. You just won't earn Cloud Coins, though if you create an account with the same email soon after, we'll add the coins you would have earned.

While an order is still waiting for payment you can cancel it from your account, or contact us if you checked out as a guest. Once it's paid and being prepared, contact us as soon as possible and we'll do what we can.

Use Find an Order with your order number and the email you checked out with.

Everywhere in Canada. Shipping options and prices for your address are shown at checkout.

Shipping options and their prices are shown at checkout before you pay, including any free-shipping threshold.

18 in Alberta, Manitoba and Quebec; 21 in Prince Edward Island; and 19 everywhere else. The age that applies is the one for the province your order ships to.

We're required to confirm that buyers are of legal age. Your date of birth is stored as your age-verification record and isn't used for marketing.

Coins are added to your account when an order is completed. Cancelled or refunded orders don't earn coins.

No. Cloud Coins can only be used as a discount on VapesHQ orders and can't be exchanged for cash.