This policy is a draft and will be reviewed before VapesHQ opens for orders.
If something is wrong with your order, contact us with your order number and we'll work it out with you.
Damaged, defective or incorrect items
Tell us within a reasonable time of delivery and include photos where you can. We'll arrange a replacement or refund for items that arrive damaged, don't work, or aren't what you ordered.
Opened products
For health and safety reasons, opened e-liquids, pods, disposables and other products that contact the mouth generally can't be returned unless they're defective.
Refunds
Approved refunds go back to your original payment method. Cloud Coins used on a refunded order are returned, and coins earned on it are removed.
